Shipping

 

At GECKO Racing USA, we prioritize the seamless fulfillment and timely delivery of your orders to ensure your satisfaction. Here's a breakdown of our order fulfillment and shipping process:

  1. Order Placement: When you place an order on our website, please ensure that the billing address matches the shipping address. Orders will be canceled if there is a discrepancy between the billing and shipping addresses.

  2. Processing Time: Once your order is confirmed, our team will begin processing it promptly. This includes verifying payment, checking product availability, and preparing your package for shipment. Our goal is to process orders swiftly to minimize any delays.

  3. Shipping Carrier Selection: We partner with reputable shipping carriers to deliver your orders efficiently and reliably. Depending on your location and shipping preferences, we offer shipping via DHL, TNT, and FedEx.

  4. Estimated Delivery Time: From the day of shipment, you can expect the following estimated delivery times:

    • DHL: Approximately 3 to 5 business days for delivery.
    • TNT: Approximately 5 to 7 business days for delivery.
    • FedEx: Approximately 5 to 7 business days for delivery.

  5. Tracking Information: Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and anticipate its arrival.

  6. Delivery to Billing Address Only: For security reasons, we only ship packages to the billing address associated with your payment method. This measure helps prevent fraudulent transactions and ensures a secure shopping experience for our customers.

  7. Customer Support: Should you have any questions or concerns regarding your order, our customer support team is here to assist you. You can reach out to us via email or phone, and we'll be happy to provide updates and address any issues promptly.

  8. Custom Tariff Fee: Due to recent changes in tariff regulations, customers are responsible for paying all applicable tariffs on goods imported into the United States. If outstanding fees remain unpaid, your shipment may be held by U.S. Customs. In severe cases, your shipping address may be blacklisted by the carrier, and a collection notice may be issued. We also reserve the right to cancel the product warranty if required payments are not fulfilled.

At GECKO Racing USA, we are committed to delivering exceptional service from the moment you place your order until it arrives at your doorstep. Thank you for choosing us for your automotive needs.